Information about the right of revocation for consumers about the delivery of digital content that is not delivered on a physical data medium (eg e-book, software download)
Cancellation Policy
Consumers are any natural person who enters into a legal transaction for purposes which can not be attributed primarily to their commercial or self-employed occupation.
Right of Cancellation
You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day the contract was concluded. In order to exercise your right of withdrawal, you must inform us ([Insert: name/company, address of the addressee of the withdrawal, telephone number, e-mail address and, if available, the fax number. You can also use the shortcode for this and store the address in settings DE.] ) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.
Consequences of Cancellation
If you withdraw from this contract, we will reimburse all payments we have received from you, including the costs of supply (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that offered by us, cheapest Standard have), and repay immediately latest within fourteen days from the date on which the notification has been received about your cancellation of this contract with us. For this repayment, we use the same method of payment that you used in the original transaction, unless you explicitly agreed otherwise; in any case you will be charged fees for this repayment.
Refund Request Form Template
(If you wish to withdraw from the contract, please fill out and return this form)
- To [insert: name / company, address of the revocation addressee, e-mail address and, if available, the fax number.]:
- I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the customer(s)
- Address of the customer(s)
- Signature of the customer(s) (only in the case of a notification on paper)
- Date
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(*) Delete where not applicable.
Exclusion or premature termination of the right of revocation
The right of revocation does not apply to contracts for the supply of digital content which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
The right of revocation expires prematurely if we have only begun with the execution of the contract after you have given your express consent and at the same time confirmed your knowledge that you will lose your right of revocation at the beginning of the fulfillment of the contract. We would like to point out that we can make the conclusion of the contract dependent on the aforementioned consent and confirmation.